Frequently Asked Questions

COSTS AND PAYMENT

The biggest benefit of working with freelance designers is that you get to work with us directly. Also, being a small business have the advantage of lower costs which can be passed to our clients.

Unless they are qualified and experienced in the industry you usually get what you pay for. You need to be aware of what professional graphic design involves and that what you are getting designed has not been “taken” or “borrowed” from a clipart site.

Do some research and ask questions. Just because I own a hammer doesn’t mean I should be a builder. I wouldn’t want to live in that house.

The cost of the project is flexible and determined by its complexity and timeframe. Pricing depends on what you need. Per project work is estimated, scoped, and agreed upon at the outset. Ongoing, regular design work is charged per hour.

Our work is costed on an hourly basis but we will attempt to accurately quote for final amounts where ever possible in the most cost effective way for you.  We consider our pricing as very reasonable as we work efficiently and produce high quality work. We make our prices as affordable as possible, but never compromise on quality.

We are transparent with costs and won’t be any hidden surprises or unknown extra costs.

Because we are a virtual agency (home office) with low business costs, we have been able to offer low-cost projects. In addition, we tailor our project to your budget.

For projects under $500, a 50% booking fee is required upon approval of quote. The remainder fee is due upon completion of the work.

For projects over $500 payment plans are available and worked around what suits you. A $100 deposit is required before work will commence.

If you decide to stay on as a long-term client, we offer a special agreement.

In Australia: You can easily make payments via Paypal, cash or bank transfer. Overseas: Paypal.

SERVICES

I am always happy to take on rush jobs and are determined by the schedule and complexity of the job. A fee applies to the invoice of all rush jobs needed within 24 hours.

Qualiart is a full-service design agency. We are specialised in  marketing, graphic design and visual communication including logos, branding, websites, digital media, business stationery, corporate documents, annual reports, brochures, flyers, posters, signage, packaging and more. We can also provide advice about digital marketing, printing and anything else in the design field you may require.

We can provide it through a third party (print shops). While we don’t personally own a press, we have some great relationships with quality printers and happy to help with all your printing needs.

Yes, we can. As part of our graphic design services, we offer to all our clients print management.

No, we cannot use images from Google’s image search or other online images. It is against the law to take someone else’s images and use them. We recommend purchasing images on specialised websites or using only free photos allowed for editing and commercial use.

We usually use Adobe’s Creative Cloud, CorelDraw, Ms Officeand WordPress.

Yes. We usually build on the WordPress platform. If you need a different platform or more complex solution, our talented freelance web designers can create the design and develop your website with Squarespace, Drupal, Wix, Shopify or other CMS platform if you prefer. Once we have completed your website design, we offer training and handover, so you know how to work your site.

FINAL PROJECT AND COPYRIGHT

We want you to be happy with the final result. We pride ourselves on providing excellent design, solving problems, and doing everything we can to ensure our clients are 100% satisfied. In the unlikely event that you are unhappy with our work and wish to cancel your contract, you must pay in full for all time spent to date.

We usually provide the artwork in AI/PS/CDR (original design), PDF (ready to print), EPS, JPG and PNG files.

Yes, once you have paid in full for your design, the ownership of the design belongs to you.