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Frequently Asked Questions

COSTS AND PAYMENT

The cost of the project is flexible and determined by its complexity and timeframe.

Pricing depends on what you need.

Per project work is estimated, scoped, and agreed upon at the outset. Ongoing, regular design work is charged per hour.

Our work is costed on an hourly basis but we will attempt to accurately quote for final amounts where ever possible in the most cost effective way for you.  We consider our pricing as very reasonable as we work efficiently and produce high quality work. We make our prices as affordable as possible, but never compromise on quality.

We are transparent with costs and won’t be any hidden surprises or unknown extra costs. Because we are a virtual agency with low business costs, we have been able to offer low-cost projects.

We tailor our project to your budget.

In Australia: You can easily make payments via Paypal, cash or bank transfer.

Overseas: Paypal.

For projects under $500, a 50% booking fee is required upon approval of quote. The remainder fee is due upon completion of the work.

For projects over $500 payment plans are available and worked around what suits you. A $100 deposit is required before work will commence.

If you decide to stay on as a long-term client, we offer a special agreement.

SERVICES

The biggest benefit of working with freelance designers is that you get to work with us directly. Also, being a small business have the advantage of lower costs which can be passed to our clients.

I am always happy to take on rush jobs and are determined by the schedule and complexity of the job. A fee applies to the invoice of all rush jobs needed within 24 hours.

We can provide it through a third party (print shops). While we don’t own a press, we have some great relationships with quality printers and happy to help with all your printing needs.

We can organise your printing. As part of our graphic design services, we offer to all our clients print management.

No, we cannot use non-licenced images and videos. It is against the law to take someone else’s images and videos and use them.

We provide royalty-free stock  images, videos, fonts, icons, and graphics.

FINAL PROJECT

We want you to be happy with the final result. We pride ourselves on providing excellent design, solving problems, and doing everything we can to ensure our clients are 100% satisfied. In the unlikely event that you are unhappy with our work and wish to cancel your contract, you must pay in full for all time spent to date.

Yes, once you have paid in full for your design, the ownership of the design belongs to you.

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